Frequently Asked Questions (FAQ)

Here we answer all your standard questions. Should you still have any questions, you are welcome to contact us at any time.

Contact

Order

How can I place an order at Kuppels-Home?

Add your desired items to the shopping cart and click on "Checkout".

There, you will:

  1. select your billing and shipping address,
  2. choose a payment method,
  3. review your order and complete your binding purchase.

Afterward, you will receive an order confirmation via email.

Where can I see if my order was successful?


After completing your order, a confirmation page with an order number will appear. In addition, we will send you an order confirmation email. Please also check your spam folder if you do not find it.

Can I change or cancel my order after it's been placed?


We process orders as quickly as possible.

If you would like to change something, please contact customer service immediately. If the order is already in the shipping process, changes or cancellations are usually no longer possible. In this case, you can return the goods after receipt in accordance with your right of withdrawal.

Can I order by phone?


Currently, orders are only possible via the online shop. However, our customer service team is happy to help if you have any questions regarding the ordering process.

Can I redeem a voucher code?

If you have a valid voucher, you can enter the voucher code in your shopping cart or at checkout. Make sure to type the code correctly and note any applicable promotional terms.

Payment

What payment methods do you offer?

Depending on availability, we offer common and secure payment methods, for example:

  • PayPal
  • Klarna (e.g., invoice or installment purchase, if offered)
  • Credit card

The currently available payment methods will be displayed at checkout.

Is payment by invoice possible?


If available, purchase on account is processed via a payment partner (e.g., Klarna). You can see the exact terms directly when selecting the payment method.

Is my payment secure in the Kuppels-Home shop?


Yes. We use industry-standard security measures and encrypted connections (SSL) to ensure that your payment data is protected as effectively as possible.

Delivery & Shipping

How long does delivery take?


As a rule, you will receive your order within 2–4 business days after receipt of payment (within Germany). The exact delivery time will be shown to you at checkout and in the shipping confirmation.

How much is shipping?


The current shipping costs are displayed in your shopping cart and at checkout.

We offer free shipping on orders over 40 euros.

Can I track my shipment?


Yes. Once your package has been shipped, you will receive a shipping confirmation with tracking so that you can see where your order is at any time.

What do I do if my package doesn't arrive?


If your package has not arrived after a few business days despite a shipping confirmation, please contact our customer service team. We will then check together where the shipment is.

Returns, Refunds & Exchanges

Can I return my order?


Yes. You can return your order within 30 days, provided the items are unused and in perfect condition. You can find details in our cancellation policy.

How do returns work?


The return must be registered via our returns portal here. You will need to enter your order number and email address. The return will then be reviewed, and provided it is a delivery within Germany, a free return label will be provided to you. Alternatively, our customer service team can assist you.

My goods arrived damaged – what now?


Please contact our customer service as soon as possible with photos of the damaged items and the packaging, as well as your order number. We will then arrange for a replacement or a suitable solution.

Products, Quality & Care

What products does Kuppels-Home offer?

With us, you will find:

  • Cutlery & cutlery sets for everyday use and special occasions
  • PVD-coated cutlery series in, for example, black, gold, copper, or champagne
  • Kitchen knives & knife sets
  • Cutting boards and selected kitchen accessories

Everything with a focus on quality, durability, and modern design.

What materials are your cutlery made of?


Our cutlery is primarily made of high-quality stainless steel, polished, matte, or finished with a PVD coating depending on the series.

Are your cutlery sets dishwasher safe?

Most stainless steel cutlery is dishwasher safe.

For PVD-coated series, we recommend:

  • mild detergents,
  • no abrasive sponges,
  • ideally hand washing to maintain the color and surface quality over the long term.

Specific information can always be found in the product description.

Contact & Service

You can reach us via:

You can also find all contact details on our contact page in the shop.